Well-being Coach I

Other Positions

Remote

February 24, 2026

Application ends: May 25, 2026

Job Description

JOB DETAILS

REQUIREMENTS

Bachelor’s degree in a health-related field (e.g. psychology, health education, exercise science, nutrition) required.
Additional job-related and company approved certifications (e.g. in health education, coaching, nutrition, exercise or mind body) a plus.
Coaching experience a plus.
Demonstrated ability to create and sustain a supportive member-focused environment for behavior change.
Ability to effectively utilize empathy and motivational coaching techniques to help members overcome challenges and achieve health-related goals.
Ability to tailor coaching and support services to a diverse customer base.

RESPONSIBILITIES

After receiving program specific training and following clinical protocol and corporate policies and procedures, provide primarily phone, video, and/ or chat coaching and education to enrolled members as outlined in corporate policy.
Schedules coaching sessions to meet department productivity expectations or as required to meet program performance and quality standards.
Using evidence based coaching skills and health information, works with members to set health related goals and develop and implement effective strategies to reach those goals
Creates and sustains a supportive member-focused environment for behavior change
Assures all communication logs from the Case Review team are acknowledged and instructions implemented. Acknowledges and implements all program modifications resulting from case review final determinations.
Manages time to ensure that appointments are kept, and appropriate follow-up is done in a timely manner
Meets or exceeds company performance standards related to coaching skills, customer service, documentation, customer satisfaction, and positive clinical and behavioral outcomes
Manages time to assure documents and/or resources go out to members in a timely manner and according to department performance standards.
Using Health Management electronic systems, documents member goals, clinical data, behavioral outcomes, and administrative details of all assigned members.
Gathers detailed and accurate information on assigned members and enters data into electronic coaching record and other electronic systems and communication logs, including QA process.
Maintains thorough, accurate, up-to-date and confidential records of all coaching sessions with members
Answers questions submitted by assigned members during coaching sessions or online.
Sends letters and faxes to physician’s offices or other referral sources as required by client contract or department protocol.
Maintains confidentiality of all files and records