Warranty Executive

Job Description

REQUIREMENTS

• Diploma or Degree in Mechanical or Automotive Engineering
• Minimum 5 years of automotive industry experience
• 3–5 years of experience in a Warranty Administrator or Warranty-related role
• Strong knowledge of automotive warranty policies and procedures
• Experience with dealer management systems and SAP
• Strong communication, presentation, and stakeholder management skills
• Ability to work independently while managing multiple priorities

RESPONSIBILITES

• Review, adjudicate, and authorize warranty repairs and warranty claims submitted by Toyota and Lexus service centers
• Ensure warranty submissions meet manufacturer requirements to maximize recoveries and minimize claim rejections
• Monitor warranty claim quality, accuracy, and processing timelines
• Conduct warranty audits and coaching visits across the dealer network to ensure compliance with established policies and procedures
• Develop and monitor action plans to address areas of non-compliance and improve overall warranty performance
• Support the launch and monitoring of Safety Recall Campaigns, Special Service Campaigns, and Customer Satisfaction Campaigns
• Coordinate parts recovery activities and maintain communication with manufacturers regarding returned parts
• Maintain warranty performance dashboards and provide regular KPI reporting
• Collaborate with technical teams and aftersales stakeholders to identify quality concerns and process improvement opportunities

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