VP Field Service Operations

Job Description

REQUIREMENTS

• Bachelor’s degree in Mechanical Engineering, Industrial Technology, Business Administration, or a related field (MBA preferred).
• 10+ years of progressive experience in service operations within the industrial refrigeration, HVAC, or related mechanical service industry.
• At least 5 years of leadership experience in a senior operational role.
• Strong technical knowledge of industrial refrigeration systems, including ammonia and CO₂ applications.
• Experience managing large field service teams across multi-site locations.
• Proficiency in service management software and ERP systems.
• Excellent communication, strategic thinking, and leadership skills.

Preferred Certifications

• RETA Certification (CIRO, CARO)
• IIAR Membership and compliance knowledge
• OSHA 30 Certification

RESPONSIBILTIES

Strategic Leadership

• Develop and execute strategic plans for the industrial refrigeration service division.
• Lead and mentor service managers, technicians, and support staff.
• Collaborate with executive leadership on company-wide growth and customer satisfaction initiatives.

Service Operations Management

• Oversee day-to-day service operations including preventive maintenance, repairs, and emergency response.
• Ensure compliance with service level agreements (SLAs), safety standards, and industry regulations.
• Implement best practices for scheduling, dispatching, and resource allocation.
• Monitor and improve response times, service quality, and customer satisfaction metrics.

Client Relationships & Business Development

• Build and maintain strong relationships with key clients and stakeholders.
• Support sales teams with service proposals and customer presentations.
• Identify opportunities for new service offerings, contract growth, and market expansion.

Financial Management

• Manage division P&L, budgets, and forecasts.
• Monitor financial performance and implement cost control measures.
• Ensure accurate billing, contract renewals, and profitability of service agreements.

Operational Excellence & Safety

• Promote a culture of safety, compliance, and continuous improvement.
• Develop and enforce policies, training, and safety programs.
• Ensure technicians follow best practices in ammonia and Freon refrigeration systems.
• Drive efficiency through technology adoption and process improvement.

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