Virtual Clinical Administrative Assistant

Virtual Assistant

Remote

July 8, 2026

Application ends: October 6, 2026

Job Description

REQUIREMENTS

An Associate Degree or higher is preferred. If no formal degree, must have a High School Diploma or equivalent and have at least 2 years’ experience working in a clinical/healthcare record keeping setting inclusive of working with electronic medical records and their scheduling features
Experience with Epic and Cerner EMR systems is preferred.
Experience with instant messaging platforms is preferred.
Shows advanced literacy in Windows Operating System computers and Microsoft programs such as Excel, Word, Teams and Outlook. SharePoint experience is preferred.
Types at a speed >45 words per minute (WPM) is required. >60 WPM is preferred.
Manages changes, delays, or unexpected events appropriately.
Demonstrates strong attention to details.
Demonstrates consistent highly organized processes and successfully and consistently meets deadlines.
Demonstrates strong customer service skills.
Demonstrates management of multiple processes and projects simultaneously.
Effectively reports to different Supervisors, depending on the project and responds to their directions accurately.
Proactively takes the initiative to drive forward and complete activities within realm of assigned responsibility.
Demonstrates excellent phone, email, and instant messaging communication skills.
Handles proprietary and non-public, confidential company information and securely handles patient protected health information (PHI).
Works proficiently and delivers high quality work with minimum supervision.
Proficiently utilizes newly learned computer applications as required for the position.

RESPONSIBILITIES

Gathers information and facilitating dispatch of patient services in real-time. This includes communication of new, repeated, and discontinued patient orders between our client facility partners and our client’s Shift Coordinators and Remote LTM/EEG Analysts.
Coordinates patient scheduling efforts for new patients per protocol and is the liaison between our client’s Shift Coordinator and facility partner for new and discontinued brainwave monitoring orders.
Ensures accuracy of technologist and physician patient logs.
Keeps internal patient records and logs current and correct while maintaining confidentiality.
Sends cumulative updates to facilities for active patients, per protocol.
Verifies completion of physician and technologist reports within facility electronic medical record (EMR) systems.
Completes other administrative tasks within the EMR system (managing snapboards, billing activities, pulling history and medications, etc).
Facilitates ongoing technologist access to multiple customer-required portals.
Maintains the Active Patient Spreadsheet in real-time, ensuring it is up to date with correct information.
Maintains business phone system and is primary in answering initial incoming calls.
Aids with new and existing technologist and physician credentialing tasks.
Completes and maintains a weekly audit process for patient log entries and assists with report generation.
Completes patient billing activities and ensures services are coded correctly.
Performs other duties as assigned by Leadership, as this is a new role to our organization.