Virtual Call Center Customer Service Rep

Job Description

REQUIREMENTS

• 2+ years of customer service or call center experience
• Calm, friendly, and confident phone demeanor
• Strong multitasking and tech skills
• Bonus points for sales/upselling experience
• Bilingual (Spanish) is a bonus!
• Familiarity with tools like MS Outlook and Sitelink
• A positive, motivated, team-first attitude

RESPONSIBILITIES

• Be the friendly and helpful voice for customers exploring storage solutions
• Deliver exceptional service via phone, email, live chat, and video support
• Handle account updates, billing questions, online rentals, and payment processing
• Promote insurance, products, and special offers
• Submit and follow up on maintenance requests
• Thrive in a collaborative team environment that values heart and hustle

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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