Verification Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of one year of relevant work experience required, preferably in a call center or related role and/or in positions involving fact and data verification; demonstrated ability to perform repetitive tasks with a high level of accuracy preferred; PBSA Basic Certificate is a plus.
• Strong written and verbal communication skills, including effective reading comprehension.
• Professional and high-quality telephone etiquette.
• Adaptable, flexible, and well-organized with the ability to manage changing priorities.
• Proven team player with strong collaboration skills.
• Proficiency with the Microsoft Office Suite, particularly Excel.
• Strong attention to detail with the ability to exercise sound judgment.

RESPONSIBILITIES

• Learn and adhere to client standard operating procedures (SOPs) and FA systems.
• Meet or exceed established daily and weekly unit performance targets and goals.
• Perform all job functions in accordance with defined business expectations, policies, and individual performance objectives.
• Conduct inbound and outbound communications as required; exchange information via telephone, email, letter, or fax.
• Research, validate, and verify contact information associated with each background screening element to ensure source accuracy.
• Communicate professionally with individuals outside FA, representing the organization to customers, the public, government entities, and other external sources.
• Accurately document all elemental interactions and transactions, including inquiries, comments, findings, and actions taken.
• Identify and escalate discrepancies or unverifiable information to designated departments for further review and investigation.
• Achieve and maintain departmental performance metrics, including required daily touch volumes and completed verifications.
• Participate in performance management activities, including goal setting, execution, regular one-on-one meetings with management, and employee engagement initiatives.

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