User Experience Executive

Job Description

REQUIREMENTS

• Excellent verbal and English communication
• Strong telephone handling and customer service skills
• Partner/driver relationship management
• Active listening, empathy, and patience
• Problem-solving and conflict handling
• Multitasking and strong follow-up skills
• Attention to detail and time management
• Team coordination
• Basic computer skills
• MS Excel / Google Sheets
• Ability to use CRM and order management systems
• Previous experience in customer experience, customer support, telecalling, user experience, partner support, or back-office coordination is preferred.
• Strong communication and interpersonal skills.
• Comfortable handling calls and working with customers and delivery partners.
• Basic knowledge of MS Office, Excel, or Google Sheets.
• Ability to manage multiple tasks and follow-ups.
• Ability to work in a fast-paced delivery and technology environment.
• UAE experience is an advantage.

RESPONSIBILITES

• Handle customer and partner/driver queries and follow-ups.
• Provide order-related support and coordinate with Operations.
• Manage calls, complaints, and escalations professionally.
• Monitor customer and partner experience and share feedback.
• Maintain records, reports, and system updates.
• Coordinate with internal teams for timely issue resolution.
• Provide back-office and administrative support.

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