Trading Solutions Analyst

Job Description

REQUIREMENTS

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 2–3 years of experience in CFD/FX brokerage, brokerage operations, fintech, trading operations, or technical client services.
• Solid understanding of financial products, operational workflows, and compliance requirements within the UAE.
• Strong understanding of the trade lifecycle, including interaction between clients, brokers, liquidity providers, and third-party systems.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM systems; hands-on experience supporting MT4/MT5 or similar brokerage trading platforms is highly preferred.
• Excellent command of English (written and verbal); Arabic language skills are an advantage.
• Experience in a multicultural environment within the UAE is desirable.
• Holding ICWIM and UAE Financial Rules and Regulations certifications would be a strong advantage.

RESPONSIBILITES

• Act as the first point of contact for client inquiries, service requests, and issue resolution, ensuring timely and professional communication.
• Support and manage relationships with institutional and B2B clients, ensuring high-quality service and timely execution of requests.
• Manage the full client lifecycle – including onboarding, account setup, KYC documentation, and regular compliance reviews.
• Collaborate closely with internal teams (Trading, Operations, Compliance, and Finance) to deliver seamless client support and service resolution.
• Maintain accurate and up-to-date client information in the CRM system, ensuring complete documentation of all client interactions.
• Proactively manage client accounts, identifying opportunities to support client growth and product adoption.
• Assist in conducting client training sessions, webinars, and product demonstrations to enhance client knowledge and engagement.
• Monitor client satisfaction and service quality metrics, escalating issues where necessary.
• Stay informed of product updates, market developments, and regulatory changes to ensure accurate and compliant client communication.
• Contribute to the continuous improvement of client service processes and efficiency initiatives.

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