Temporary Customer Success Associate

Job Description

REQUIREMENTS

• Experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product.
• Must have access to consistently stable internet connection.

RESPONSIBILITES

• Respond to customer inquiries via chat or email
• Provide accurate information on services and policies
• Resolve routine issues such as subscription status updates, refund requests and billing inquiries
• Escalate complex cases to higher-level support when necessary
• Follow clear guidance given by the leadership team when appeasing customers
• Empathetic to customers’ needs but understanding of the business’ bottom line
• Collect and share feedback to external teams to ensure the needs of the customers are being met

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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