Telesales Officer

Officer

Dubai

February 12, 2026

Application ends: May 13, 2026

JOB DETAILS

REQUIREMENTS

1-3 years of sales or telesales within the financial services industry
Bachelor degree or MBA
Must possess sound judgment and be creative in providing solutions to bank’s clients
Foundational knowledge of our client’s Retail Bank’s structure, strategy, product suite and target market
Demonstrates basic knowledge of our client’s Risk and KYC policies and practices
Demonstrates basic knowledge of credit skills and Early Warning Detection
Demonstrates ability to build knowledge of all aspects of commercial banking including basic commercial credit knowledge and an ability to quickly learn new products and services
Ability to work effectively in a team setting
Communicates views with clarity and confidence
Maintains contact with key stakeholders to proactively seek input as appropriate
Demonstrates self-control and maintains composure under pressure
Detail oriented with demonstrated organizational skills
Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
Demonstrates a natural curiosity about our client, the economy, local markets and regions without preconceived notions or ideas
Demonstrates professionalism by being reliable, actively contributing to meetings, asking questions and challenging ideas

RESPONSIBILITIES

Upgrade our client’s existing blue relationships to by upsizing current funding and deepening the relationship
Provide eligible leads to the field sales team and ensure all agreed predefined paraments are met
Meet & exceed primary sales targets set on opening NTB accounts, funding of these accounts & upgrade of existing clients, at the same time meeting other important KPIs
Ensure updating of complete KYC details for the originated accounts
Work with internal teams, field sales team to identify opportunities which can help increase lead conversion & positively impact other KPIs
Assist our client’s client in meeting any identified investment and insurance need by referring him to on Investment Professional
Keep abreast of current economic environment and capital markets, to have meaningful discussions with our client’s NTB prospects and optimize acquisition effectiveness
Deliver on the score card parameters for improving NTB acquisition, Client Penetration, qualified funding, profiling & client retention
Calling on adhoc base for performing service-related tasks, as assigned by bank
Deliver consistent and best-in-class customer service
Meet the compliance and controls standards set by the our client.
Ensure 100% adherence to Code of Conduct
Ensure 100% adherence to “Sales Do’s and Don’ts”
Maintains updated knowledge of bank’s products and processes and is able to offer a high quality sales experience