Telesales Officer

Officer

Dubai

February 14, 2026

Application ends: May 15, 2026

JOB DETAILS

REQUIREMENTS

Effective communication and persuasive skills
Customer focussed and target driven mindset
Ability to convince clients on call
Good interpersonal skills and ability to hold client’s attention on call
Good negotiation and objection handling skills
Familiarity with CRM systems and MS Office
Basic understanding of financial products
1-3 years of sales or telesales within the financial services industry
Prior experience of acquiring high-net-worth clients (Priority Banking / SME Banking) or prior experience in investment products such as Mutual Funds, Insurance, equity, fixed-income (bonds) preferred
Other industry relevant telesales experience such as real estate / assets can be considered
Bachelor degree / MBA

RESPONSIBILITIES

Upgrade our existing client’s by upsizing current funding and deepening the relationship
Provide eligible leads to the field sales team and ensure all agreed predefined paraments are met
Meet & exceed primary sales targets set on opening NTB accounts, funding of these accounts & upgrade of existing clients, at the same time meeting other important KPIs
Ensure updating of complete KYC details for the originated accounts
Work with internal teams, field sales team to identify opportunities which can help increase lead conversion & positively impact other KPIs
Assist our client’s client in meeting any identified investment and insurance need by referring him to on Investment Professional
Keep abreast of current economic environment and capital markets, to have meaningful discussions with our client’s NTB prospects and optimize acquisition effectiveness
Deliver on the score card parameters for improving NTB acquisition, Client Penetration, qualified funding, profiling & client retention
Calling on adhoc base for performing service-related tasks, as assigned by bank
Deliver consistent and best-in-class customer service
Meet the compliance and controls standards set by our client.
Ensure 100% adherence to Code of Conduct
Ensure 100% adherence to “Sales Do’s and Don’ts”
Maintains updated knowledge of bank’s products and processes and is able to offer a high quality sales experience