Telehealth Medical Assistant

Job Description

REQUIREMENTS

• A quiet home office area that meets HIPAA privacy standards (separated from other people in a room with a door)
• A desktop or laptop computer and a high-speed internet connection that can support video conferencing.
• Certification with *one* of the following national organizations: American Association of Medical Assistants, American Medical Certification Association, American Medical Technologists, CA Certifying Board of Medical Assistants, or MultiSkilled Medical Certification Institute.
• Front-office and back-office experience.

RESPONSIBILTIES

• Accurately enter, maintain, and update patient information in the Electronic Medical Record (EMR) system.
• Manage follow-up correspondence, treatment updates, and general inquiries.
• Support providers and the RN team.
• Prepare patient charts prior to appointments, ensuring all required documentation, lab results, and medical records are complete and readily available for provider review.
• Assist providers with prescription refill preparation and processing in accordance with established protocols and compliance standards.
• Provide administrative and clinical support to providers, helping facilitate efficient patient care and workflow management.
• Maintain professionalism, attention to detail, and a patient-centered approach while supporting healthcare operations.
• Collaborate with clinical and administrative teams to ensure efficient workflow, accurate documentation, and a high-quality patient experience.
• Perform additional administrative, medical assistant, and operational support duties as assigned.

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