Technical Writer

Job Description

REQUIREMENTS

• A bachelor’s degree in English, Communications, or a similar field is preferred; we will also consider equivalent professional experience.
• You have at least three years of experience in a corporate technical writing role.
• You have experience writing customer-facing documentation for SaaS products.
• You have direct customer enablement experience in documenting or working with enterprise IT management software, including endpoint management platforms, security integrations, or remote monitoring and management (RMM) solutions.
• You have experience working within a formal content standard or editorial style guide and can apply it with precision.
• You have experience writing release notes or product-change documentation for software releases.
• You write for a global audience and understand how sentence construction affects translation quality.
• You are comfortable working with HTML and using web-based content management systems.
• Familiarity with Knowledge-Centered Service (KCS) or another knowledge management methodology is a strong plus.
• You have strong attention to detail and high editorial standards.
• You are self-motivated, skilled at managing your own work, and comfortable working both independently and collaboratively.
• You enjoy explaining technical topics clearly and concisely to audiences with varying levels of technical background.
• You welcome feedback and coaching from managers and stakeholders to develop your skills as a Technical Writer and improve documentation quality.
• You are confident communicating with peers at all levels, from entry-level employees to senior-level leadership.
• The prospect of taking ownership of your work within a small team excites you.
• You have a good sense of humor. We work hard and have fun doing it!

RESPONSIBILITES

• Creating product documentation and release notes for our SaaS product suite
• Collaborating with our Product Management, Engineering, and QA teams to gather information about new features, enhancements, and product updates for our customer-facing knowledge base
• Coordinating with our Localization team to manage documentation translations
• Auditing our existing knowledge library to improve quality and ensure accuracy
• Working with a distributed team to champion continuous process improvements aligned with Knowledge-Centered Service (KCS) best practices
• Performing other duties as needed

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