Technical Writer

Job Description

REQUIREMENTS

• Bachelor’s degree in Technical Communication, English, Computer Science, Information Technology, Engineering, or related field.
• 2+ years of experience in technical writing, documentation, or content development for software or technology products.
• Strong written and verbal communication skills with excellent grammar and attention to detail.
• Ability to understand and explain technical concepts clearly and effectively.
• Experience creating documentation for software platforms, APIs, cloud solutions, or enterprise applications.
• Familiarity with documentation tools such as:
• MadCap Flare
• Confluence
• Microsoft Word
• Markdown
• Adobe FrameMaker
• Git-based documentation workflows
• Experience with REST APIs, JSON, YAML, XML, or related technologies.
• Ability to work collaboratively with cross-functional technical teams.
• Strong organizational and project management skills.
• Ability to manage multiple documentation projects simultaneously and meet deadlines.
• Familiarity with Agile/Scrum development methodologies.
• Proficiency with screenshots, diagrams, and visual documentation tools.

Preferred

• Experience documenting networking, cloud, cybersecurity, or infrastructure management products.
• Knowledge of DNS, DHCP, IPAM, networking concepts, and network automation technologies.
• Experience creating API documentation using Swagger/OpenAPI tools.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with SaaS or enterprise software documentation.
• Exposure to DevOps tools, CI/CD pipelines, and container technologies.
• Understanding of HTML/CSS and static site documentation frameworks.
• Familiarity with AI/ML terminology and modern infrastructure technologies.
• Experience building customer knowledge bases and self-service support documentation.
• Basic scripting or technical troubleshooting experience is a plus.

RESPONSIBILITIES

• Create, edit, review, and maintain technical documentation for our client’s products and solutions.
• Develop user guides, installation manuals, configuration guides, administration documentation, and troubleshooting content.
• Write API documentation, integration guides, SDK documentation, and developer-focused materials.
• Collaborate with software engineers, QA teams, architects, and product managers to gather technical information and validate documentation accuracy.
• Translate complex technical concepts into clear, concise, and user-friendly content for technical and non-technical audiences.
• Create release notes, feature documentation, upgrade procedures, and migration guides.
• Maintain online documentation portals, knowledge bases, FAQs, and internal documentation repositories.
• Participate in product release cycles to ensure documentation readiness and version alignment.
• Ensure consistency in terminology, style, formatting, and documentation standards across all content.
• Develop diagrams, workflows, screenshots, and visual aids to improve content usability.
• Work with support teams to identify documentation gaps and improve customer self-service resources.
• Organize and manage documentation version control and publishing workflows.
• Support training material creation, technical presentations, and customer onboarding documentation.
• Research industry trends and best practices in technical communication and documentation tools.
• Contribute to process improvements related to documentation development and content management.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn