Technical Support Specialist

Job Description

REQUIREMENTS

• 3-4 years of experience in technical support roles
• Degree in Computer Science, Science, Technology, or a related field
• Proven experience with web development technologies including HTML, JavaScript, and CSS
• Hands-on experience with REST APIs and Webhooks
• English proficiency at a C1 level or higher
• Strong troubleshooting, problem-solving, and analytical skills

Preferred

• Experience with WhatsApp Business API or Meta Graph API
• Programming skills in SQL, JavaScript, Python, or React
• Familiarity with logging and monitoring tools such as Grafana
• People management experience
• Proficiency in additional languages

RESPONSIBILITIES

• Provide customer support across multiple channels including tickets, chat, email, and online meetings
• Troubleshoot WhatsApp API-related issues and resolve technical problems
• Collaborate with L2 support teams to identify and implement effective solutions
• Guide partners and clients in navigating the WhatsApp Business ecosystem
• Communicate with WhatsApp and Meta representatives
• Work closely with LATAM onboarding and commercial teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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