LEAD TECHNICAL SUPPORT SPECIALIST

Job Description

REQUIREMENTS

Degree in Electrical or Mechanical Engineering or local equivalent.

Strong customer service mindset with excellent communication, support, and empowerment skills.

Minimum 5 years experience in a technical role or extensive experience with issue resolution exposure within (Field-) Service.

Technical attitude complemented by strong business acumen.

Willingness to travel worldwide (~60%).

Fluent in English, both written and spoken.

RESPONSIBILITIES

Provide excellent 1st to 3rd level troubleshooting support for customers and partners.

Deliver hands-on engine maintenance and foster customer networks through regular service events and stakeholder engagement.

Set up and drive customer-focused issue resolution for both common and unplanned service events, from first contact to case closure, including field technician dispatching, briefing, debriefing, and implementation of lessons learned.

Share process responsibility for the Premium Service End-to-End process, both onsite and remote, to improve customer satisfaction.

Establish and grow a common culture within the Technical Support and Field Service team, emphasizing global tools, processes, approaches, and responsive communication.

Work independently on commissioning/start-up, maintenance, overhaul, repairs, and troubleshooting of Waukesha Gas Engines and supplied packaged accessories (generators, low & medium voltage, gas supply, controls, PLC controllers).

Collaborate with distributors/customers to evaluate pre-commissioning checklists for completion and accuracy.

Drive open items to conclusion within identified timelines, and track critical quality issues during start-up/commissioning, overhauls, repairs, upgrades, and maintenance works.

Are you interested in this position?

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