Technical Support Representative

Representative

February 18, 2026

Application ends: May 19, 2026

JOB DETAILS

REQUIREMENTS

A Bachelor’s degree in any Technology, Engineering, Sciences, Mathematics (STEM) field or equivalent experience
Minimum of one (1) year experience in a similar role.
Successfully managed customer engagements to completion and client satisfaction.
Exceptionally strong and professional communication skills.
Must be client service oriented and believe in teamwork, collaboration, adaptability and initiative.
Excellent follow-through with minimal management.
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
Demonstrable success in thinking strategically, executing tactically, while providing consistent and high levels of client satisfaction and retention in a fast paced environment.
Ability to interact both effectively with non-technical and technical users.
Ability to prioritize and balance multiple tasks.
Must be legally eligible to work in USA/Canada/Ireland/Spain.

RESPONSIBILITIES

You’ll provide exceptional customer support to end users. Help customers resolve day to day challenges by delivering innovative and scalable resolutions.
You will respond to email, online and telephone client support requests.
You’ll troubleshoot, triage and resolve customer support issues; providing concise details to internal teams and to the customer
You’ll analyze each issue for root cause, determining if the issue could have been prevented by changes in software or business process, and escalating to subject matter experts with recommendations.
You’ll capture details of support requests in ticketing system powered by Zendesk.
You’ll ensure client support tickets are resolved in a fast and professional manner and comply to the agreed Service Level Agreements.
You’ll facilitate relationships across various customer teams, internal teams and departments to further strengthen our customer partnerships.
You’ll help test fixes provided by the Development team and incorporate them into client systems.
You’ll advocate new platform features and assist clients in the adoption of new products via upgrades and configuration changes. Provide instruction and documentation to ensure the technical success of these initiatives.
Some travel may be required to provide customer training. Travel is estimated to be less than 10%.
Other duties as assigned.