Technical Support Engineer

Job Description

REQUIREMENTS

• Experience in technical support, software engineering, or a related technical role.
• Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
• Strong debugging skills and a passion for digging deep into technical problems.
• Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.
• Self-starter with curiosity, creativity, and a bias for action.

RESPONSIBILITIES

• Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
• Debug, reproduce, and troubleshoot software bugs and usability problems.
• Design and build internal tools and automations to scale support operations.
• Represent Anysphere in technical conversations with enterprise users and developers.
• Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
• Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.

Are you interested in this position?

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