Sales Systems Engineer

Job Description

REQUIREMENTS

• Minimum of five years experience, preferably at an Area Sales Director level.
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Completion of formal management skills training program

RESPONSIBILITIES

• Provide technical pre-sales and post-sales support for DSD handheld and printer systems, ensuring solutions align with customer needs and sales initiatives.
• Serve as a technical liaison between Sales, IT, Operations, and customers to support solution design, system integration, and deployment efforts.
• Conduct product demonstrations, technical presentations, and solution walkthroughs to support sales opportunities and customer engagement.
• Support system configuration, installation, troubleshooting, maintenance, and upgrades for handheld devices, printers, and related sales technologies.
• Assist with inventory management and lifecycle tracking of sales-related handheld and printer equipment.
• Provide customer-facing technical support, including issue resolution, system optimization, and user guidance as needed.
• Support internet, phone, and connectivity systems within warehouse and selected plant locations as they relate to sales operations.
• Utilize SAP, BI, and related systems for research, reporting, and technical analysis to support sales and operational decisions.
• Deliver training and knowledge transfer to sales teams, customers, and internal stakeholders on system functionality and best practices.
• Ensure all activities comply with company policies and procedures, including EEO, Harassment, Safety, Sarbanes-Oxley, and quality standards.

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