Technical Support Advocate T1

Job Description

REQUIREMENTS

• 2 years of technical support experience, preferably in user-facing roles via email and chat.
• Experience in installing software and troubleshooting technical issues.
• Intermediate-level knowledge of web-based and mobile applications.
• Strong passion for client satisfaction and ability to exceed expectations in challenging situations.
• Ability to thrive in a dynamic environment and work under pressure.
• Metrics-driven with proven ability to handle high volumes of customer interactions.
• Excellent conflict resolution skills and a calm demeanor.
• Native or near-native English proficiency with strong grammatical accuracy.
• Creative problem-solving skills and impeccable judgment.
• Proactive attitude with the ability to work independently.
• Highly attentive to detail and a team-player mindset.

Preferred

• Basic knowledge of Real Estate terms and processes.
• Experience handling escalations and identifying areas for team improvement.
• Flexible work schedule and a passion for customer experience.
• Proven ability to work remotely as part of a team with minimal direction.

RESPONSIBILITIES

• Provide hands-on technical troubleshooting and feature explanations for our product.
• Resolve tickets for technical requests and troubleshoot issues to maintain productivity.
• Consult with users to determine appropriate hardware and software needs.
• Maximize computer systems capabilities by studying technical applications and making recommendations.
• Test compatibility of new programs with existing systems.
• Confirm program objectives and specifications by testing new programs and making modifications.
• Evaluate vendor-supplied software by studying user objectives and testing compatibility.
• Install software and necessary applications for workflow.
• Train users on new software through various tutorial channels.
• Maintain system capability and carry out performance tuning.
• Document hardware and software updates.
• Stay updated on technical advancements through workshops and publications.
• Prepare reference material for users by drafting operation instructions.
• Support team members to ensure program success.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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