Surrogate Specialist

Job Description

REQUIREMENTS

• High School Diploma or equivalent
• Must possess excellent customer service, phone, and computer skills.
• Strong attention to detail and organizational ability.
• Ability to interact with a broad set of clients from different cultures and regions.
• Proficiency in Microsoft Office and Outlook. Experience with Salesforce or other CRM systems.
• Ability to maintain confidentiality and handle sensitive information.
• Comfortable managing multiple tasks and priorities.
• Thrives in a fast-paced and evolving environment where processes continue to grow and improve.
• Positive, flexible attitude with a willingness to learn and adapt.
• Prior experience in case management, or operations roles desired.

RESPONSIBILITIES

• Be a creative problem solver who pays strong attention to detail while providing a gold star level of customer service for applicants navigating surrogacy.
• Serve as a trusted advisor while educating surrogates during the intake process.
• Educate surrogates on program expectations and help them navigate the early stages of their journey.
• Maintain empathetic and professional communication with internal teams and external partners, including applicants and third-party vendors.
• Lead conversations with professionalism and empathy, providing clear guidance while skillfully navigating both routine and challenging discussions.
• Ensure all communications and updates are clearly recorded in our CRM.
• Collaborate with the team members supporting operations to ensure consistent communication and to help move cases forward.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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