Surrogacy Intended Parent Coordinator

Job Description

REQUIREMENTS

• Prefer Fluent in Mandarin Chinese and English.
• Strong written and verbal communication skills in both languages.
• Excellent client service mindset.
• Strong emotional stability and ability to handle pressure.
• Highly organized and detail-oriented.
• Able to follow up consistently and manage multiple cases at the same time.
• Comfortable communicating with clients during stressful or emotional situations.
• Responsible, proactive, and willing to learn.
• Able to work in a fast-paced startup environment.

RESPONSIBILITIES

• Serve as the main communication point for intended parents during assigned stages of the surrogacy journey.
• Provide timely updates to intended parents and partner channels.
• Coordinate with internal team members, including matching, surrogate coordination, medical, insurance, finance, and operations.
• Follow up with fertility clinics, attorneys, insurance partners, and other external parties as needed.
• Help prepare and submit surrogate medical records or case documents to clinics.
• Track case progress, next steps, deadlines, and outstanding items.
• Identify potential case delays or client concerns early and escalate when necessary.
• Support match calls, clinic review updates, legal progress, transfer preparation, and ongoing case communication.
• Maintain accurate case notes and communication records.
• Help ensure intended parents receive a professional, warm, and reliable client experience.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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