Support Engineer | DX

Job Description

REQUIREMENTS

• Experience: 0–2+ years of customer-facing technical support or solutions engineering experience.
• Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
• Integrations: Understanding of APIs and how systems connect via webhooks or tokens.
• Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.
• Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth).

RESPONSIBILITIES

• Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.
• Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.
• Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.
• Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.
• Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn