Subrogation Operations Manager

Job Description

REQUIREMENTS

• 4+ years of subrogation experience.
• 2+ years of management or supervisory experience.
• Strong understanding of property damage, auto, and commercial subrogation.
• Experience with claims management systems and a diary of tasks.
• Leadership, communication, and analytical skills.
• Experience managing client relations.
• Knowledge of arbitration filing and management.
• Experience in negotiations.
• Experience with performance reporting and operational analytics.

RESPONSIBILITIES

• Oversee subrogation operations, including file intake, investigation, liability analysis, negotiation, arbitration support, and recovery collection.
• Assist in working overflow of claims.
• Develop and implement workflows, policies, and procedures to improve operational efficiency and recovery outcomes.
• Track recovery metrics.
• Team Leadership and staff support, through mentoring and employee development.
• Assist with training new employees.
• Be a client point of contact.
• Professional communication with insurance carriers, third-party administrators, and at times uninsured individuals.

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