Student Success Advisor

Advisor

Remote

January 30, 2026

Application ends: April 30, 2026

JOB DETAILS

REQUIREMENTS

Minimum of an Associate degree or equivalent combination of education and experience
At least one year of experience in a student focused role
Ability to understand the needs and challenges faced by adult learners
Ability to communicate effectively through multiple channels and across departments in both written and oral forms
Strong interpersonal, problem solving, and customer service skills
Genuine interest and commitment to helping students achieve their goals
Ability to work independently with a sense of urgency
Ability to manage and adapt to working with individuals of various backgrounds
Must be results and goal oriented
Ability to work in an ambiguous environment remaining solution focused

RESPONSIBILITIES

Utilize an engagement plan that involves a variety of contact strategies (primarily phone)
Customer service expectations: minimum 1 ½ hours daily talk-time
Act as the student’s personal coach throughout their program of study
Identify, document, and troubleshoot at-risk issues
Ensure new students are oriented to their program and understand the process to completion
Strong program knowledge to serve as an expert when guiding students
Maintain high levels of student satisfaction
Strategic thinking to ensure prompt resolution of issues
Respond to student requests in a timely manner (no longer than 24 hours)
Utilize CRM to track students
Meet or exceed assigned performance metrics
Effectively manages team load of approximately 200-250 active students (fluctuation based on enrollment)