Student and Partner Success Advisor

Job Description

REQUIREMENTS

• Bachelor’s degree in education or a related field required; master’s degree preferred.
• 5+ years of experience in education, educational leadership, or a related field; ideally in a virtual setting.
• Knowledge of grades 6-12 education, including in-person and/or virtual learning models and instructional engagement strategies.
• Strong understanding of adolescent development and family dynamics.
• Ability to build trust with students, families, and partnership stakeholders.
• Experience working in a remote-first environment, a plus.
• High emotional intelligence, active listening skills, and a solutions-focused mindset.
• Proficiency in using digital communication tools and learning platforms.
• Exceptional verbal, written, and interpersonal communication skills.
• Cultural competency and a commitment to fostering inclusive, equitable experiences for all learners.

RESPONSIBILITES

Student, Family, and Partner Success and Advocacy

• Develop relationships with and serve as a primary point of contact for students, families, and partners, providing proactive outreach, guidance, and support.
• Use the Proactive Success Monitoring System to track student progress and identify needs and opportunities for targeted support strategies.
• Communicate clear, actionable support strategies to strengthen student engagement and promote continued progress.
• Use the Inspired Learner Framework™ to guide students in setting individualized goals and support growth in executive functioning skills.
• Encourage student engagement and belonging through participation in events, clubs, and enrichment opportunities.
• Help students, families, and partners navigate the virtual learning experience by clearly explaining academic expectations and school policies, and identifying available resources, and practical strategies for student success.
• Resolve concerns promptly while maintaining a high level of satisfaction and delight.
• Build meaningful relationships with students, families, and partners to enhance their overall experience and improve retention.

Partner Onboarding and Support Plan Implementation

• Develop implementation plans that align partner goals with our client’s programs and services.
• Facilitate onboarding activities for partners, districts, organizations, and educational institutions.
• Deliver ongoing support sessions to foster successful partnerships.
• Create and maintain onboarding best practices, resources, and documents.

Are you interested in this position?

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