Strategic Account Manager 

Job Description

REQUIREMENTS

• Deep knowledge of enterprise compliance technology and unified controls frameworks
• Understanding of financial services regulatory environments (surveillance, archiving, etc.)
• Experience managing multi-stakeholder accounts in regulated financial institutions
• Proven track record in commercial lifecycle management for enterprise SaaS
• Ability to manage complex escalations and build relationships with Product and Engineering teams

RESPONSIBILITES

• Own the full commercial relationship with complex and highly regulated financial institutions
• Manage delivery outcomes, commercial performance, and executive relationships
• Own all renewals across the portfolio, including retention strategy and negotiations
• Accurately forecast ARR churn risk and develop mitigation plans
• Drive inbound expansion deals in collaboration with Account Executives
• Lead strategic Executive Business Reviews (EBRs) regarding compliance posture and regulatory risk
• Manage complex multi-workstream escalations and ensure resolution through internal teams
• Monitor account health using ticket patterns, stakeholder signals, and adoption data

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