Staff Program Manager

Job Description

REQUIREMENTS

• 5+ years of experience in Trust & Safety operations or a related role.
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
• Strong understanding of online safety issues such as data privacy, misinformation, and fraud.
• Strong understanding of AI safety issues, including fairness, accountability, and transparency.
• Proven ability to use metrics, dashboards, or reporting to identify trends and improve outcomes.
• Excellent analytical, problem-solving, and communication skills.
• Ability to operate in a fast-paced, ambiguous, and dynamic environment.

RESPONSIBILITIES

• Manage key Trust & Safety programs to reduce harmful experiences for users across a diverse product portfolio.
• Collaborate with cross-functional partners in Product, Engineering, Legal, and Policy to proactively identify and mitigate safety risks.
• Apply data-driven frameworks and metrics to assess program effectiveness and identify areas for improvement.
• Design and implement safety and compliance initiatives, including policy implementation, content moderation, and regulatory compliance.
• Stay informed about industry best practices and emergent risks associated with new technologies, including AI safety.

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