Sr. Technical Program Manager

Program Manager
Dubai
June 6, 2026
Application ends: September 4, 2026

Job Description

REQUIREMENTS

  • * Understanding of incident management and problem resolution processes
  • * Strong verbal and written communication skills with ability to influence senior technical stakeholders
  • * Proven ability to make high-judgment technical decisions in complex environments
  • * Experience leading cross-functional teams with a mix of technical and operational roles

PREFERRED

  • Experience with resilience engineering, chaos engineering, and observability practices
  • * Understanding of enterprise IT operational capabilities – examples include Change, Incident
  • Management, infrastructure management or applications management
  • * Knowledge of the AWS Well-Architected Framework and best practices
  • * AWS or other public cloud certifications
  • * Background in regulated industries

RESPONSIBILITIES

  • Act as the single-threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity and operational resilience
  • Communicate directly with customer leadership regarding progress, blockers, and operational integrity
  • Partner with Account TAMs and other specialists to build and execute customer-specific Unified Operations enablement plans, orchestrating capabilities across multiple technical domains aligned with customer outcomes
  • Orchestrate collaboration between Unified Operations teams (DSEs, CDP Engineers, FAMs),Account Teams, and customer stakeholders to drive best practice adoption
  • Monitor and analyse UO metrics to identify areas for continued customer improvement.
  • Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks
  • Drive actions from TAM-led reviews of architectural, observability, resilience, and problem management gaps for their most critical workloads
  • Collaborate with technical specialists to drive technical guidance across multiple domains
  • Provide feedback to the Unified Operations product teams and other leaders on areas for service improvements

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