Specialist, Operations – Pension Risk Transfer

Job Description

REQUIREMENTS

Education: Undergraduate studies in business, insurance, mathematics, or related field. Prefer degree or professional insurance coursework.

Experience: Six years’ experience in a business information analysis role, or similar business-related position that involves analysis, problem solving, planning, coordinating, and organizing.

RESPONSIBILITIES

• Responsible for validating TPA escheatment reporting and review weekly death report and approving or seeking appropriate authorization to write-off overpayments.
• Manages periodic correspondence review and obtain appropriate reviews and approvals.
• Manages the monthly data optimization process using external data search partners and researching findings to reduce Nationwide risk and initiate survivor payout, as appropriate.
• Initiates the data misstatement process – obtaining current data file, running comparisons to identify changes, and communicating results.
• Responsible for Third Party Administrators (TPAs) oversight including assessment of SLA metrics and call center statistics, identifying, and tracking deliverables, and manage any necessary follow-up, capturing meeting notes, cataloging service level agreement reports and other monthly compliance reporting.
• Accountable for ensuring Power of Attorney documents meet necessary requirements to update communication documents.
• New contract data optimization including external data search partners and oversight of TPA data gap identification to compile comprehensive list for client review and resolution. Run process to identify true up data changes, and creation of annuity exhibits that are included in the group annuity contract and annuity certificate files.
• Handle case escalations from TPA and Matrix Partners, researching NW data in systems, and provide direction/resolution.
• Validate monthly funding wires and providing pertinent data to finance partners for creation of accounting journal entry.
• Accountable for manual journal entry creation for initial premium and premium true-up and validate funding wires.
• Responsible for validating and documenting suspense account monthly reconciliation. Identify and recommend solutions for discrepancies.

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