Solutions Engineer – Drilling

Job Description

REQUIREMENTS

• Experience in the oil and gas industry
• Strong technical and customer service skills
• Excellent written and verbal communication skills in English
• Proficiency in Microsoft Office suite
• Analytical thinking and problem-solving abilities
• Ability to train and coach customers effectively
• Leadership skills and ability to work well with cross-functional teams
• Willingness to travel domestically and internationally up to 30% of the time

RESPONSIBILITIES

• Guide customers through successful implementation and adoption of our client’s drilling solutions
• Serve as the trusted point of contact across the entire customer lifecycle, from onboarding through ongoing support
• Translate customer challenges and requirements into actionable solutions with Operations, Engineering, and Development teams
• Develop and maintain project timelines and documentation for customer onboarding phases
• Facilitate training workshops and create customer success assets including case studies, app manuals, and training materials
• Use analytics to monitor platform usage, identify improvement opportunities, and track customer health metrics
• Proactively communicate issues and feedback to internal stakeholders to ensure customer satisfaction

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