Service Center Assistant Specialist

Job Description

REQUIREMENTS

• High school graduation required; Associate/Bachelor’s degree preferred
• 1-3 years experience in customer assistance, service operations, administrative support, coordination or similar professions preferred
• Excellent written and verbal communication skills

• Attention to detail and strong organizational skills
• Ability to juggle multiple projects and work independently in a remote environment
• Open to learning new software platforms and internal systems
• Proficient in Microsoft Office Suite, Google Workspace and web-based applications
• Great problem solving and time management
• Customer and professional service attention# Additional Skills Desired
• Experience of handling remote teams/distributed work;

Experience with CRM, ticketing or workflow management tools.

• Experience in technology, digital services or corporate assistance What We Offer

RESPONSIBILITIES

• Help the service center with administrative and operational tasks and day-to-day activities
• Respond to internal and external inquiries in a timely and professional manner
• Assist customers with communication, scheduling, coordination and follow up tasks
• Proper records, reports and documentation shall be maintained in internal systems
• Assist with workflow tracking and efficient handling of service requests
• Collaborate with cross functional teams to guarantee smooth business operations
• Assigns and escalates work and tasks when needed
• Provide onboarding, paperwork and process coordination assistance (as needed)
• Maintain information confidentiality and comply with business policies and data security requirements
• Support continuous improvement initiatives and process development Skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn