Service Advisor

Job Description

REQUIREMENTS

• Diploma or bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.
• Automotive technical knowledge with the ability to understand service requirements and coordinate with workshop teams.
• Strong customer handling skills, good communication skills and the ability to operate in a fast-paced service environment.
• Honest, responsible, culturally sensitive and team-oriented approach.
• Customer-first mindset with the ability to build trust, manage expectations and explain technical details clearly.
• Working knowledge of MS Office and ERP or dealer management systems.
• Strong understanding of automotive dealer or distributor business processes.
• Strong customer service, communication and interpersonal skills.
• 3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing Aftersales role.
• Ability to prepare accurate job cards, estimates and service documentation.
• Good coordination skills with the ability to work effectively with workshops, parts and service teams.

RESPONSIBILITES

• Welcome customers promptly and professionally, accurately capturing their service and repair requirements.
• Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.
• Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.
• Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.
• Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.
• Promote value-added services and support the achievement of individual service and revenue targets.
• Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.
• Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.

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