Service Advisor

Job Description

REQUIREMENTS

• Senior secondary or diploma is essential
• Minimum of 2 years of experience in automotive service advising or a related field, demonstrating a strong technical understanding of vehicle systems and service processes.
• Experience in a fast-paced automotive service environment, with a proven track record of managing multiple tasks effectively.
• Strong communication and customer-handling skills
• Certified Service Advisor or equivalent certification is preferred, showcasing your commitment to professional development.
• Flexibility in working hours may be required to meet operational demands.

RESPONSIBILITES

• Act as the primary point of contact for customers, ensuring a seamless flow of information regarding vehicle service and repair needs.
• Diagnose customer concerns accurately through active listening and effective questioning, transforming technical jargon into understandable language.
• Prepare detailed service estimates and invoices, ensuring transparency and building customer trust through clear communication.
• Coordinate with technicians to prioritize service tasks, ensuring timely and efficient vehicle repairs and maintenance.

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