Senior Solution Consultant

consultant

Dubai

April 1, 2026

Application ends: June 29, 2026

Job Description

REQUIREMENTS

Excellent communication&presentation skills in both French and English
5 years in active Solutions Consulting Technical Presales Solutions Architecture or similar customer-facing technical roles
Experience supporting enterprise or complex SaaS / cloud evaluations
Strong understanding of cloud architectures APIs integrations and modern SaaS platforms
Solid technical foundation across networking security and software systems
Proven ability to communicate effectively with both business and technical audiences
Experience collaborating across sales product and delivery teams
Commercial Awareness: Supporting commercial constructs Understanding licensing models consumption and TCO
Build and articulate compelling business cases linking Genesys capabilities to measurable financial and operational outcomes

Preferred Experience

Experience in customer experience (CX) contact center (CCaaS) CRM or digital engagement platforms
Familiarity with AI technologies (LLMs NLU predictive models) automation and analytics use cases
Hands on Demo POC is a plus
Exposure to platforms such as AWS Salesforce ServiceNow or similar ecosystems
Knowledge of contact center technologies (IVR WFM recording digital channels VoIP/SIP AI)
Experience with Infrastructure as Code (e.g. Terraform CloudFormation) is a plus
Strong workshop facilitation presentation and stakeholder management skills
Familiarity with CcaaS ecosystem
Experience working with system integrators partners or BPO providers
Leading competitive differentiation conversations
Experience with cloud migration strategies&Change management considerations
Languages: Arabic and Darija knowledge is a plus

RESPONSIBILITIES

Engage stakeholders to understand business objectives operational challenges and success metrics
Facilitate discovery sessions and workshops to identify gaps opportunities and value drivers
Translate customer needs into solution approaches aligned to measurable outcomes (e.g. customer satisfaction efficiency productivity)
Help customers understand the organizational and operational impact of modernizing customer experience
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints
Balance innovation with feasibility scalability and long-term sustainability
Produce key deliverables such as discovery documentation solution designs and architecture diagrams
Ensure smooth transition to delivery teams by setting clear expectations and success criteria
Design and deliver tailored scenario-based demonstrations showcasing AI-powered experience orchestration
Excellent in storytelling and lead in value selling approach
Communicate complex technical concepts (AI automation integrations) in a clear and practical way
Adapt messaging for diverse audiences including executives business users and technical teams
Experienced soft skills and objection handling
Articulate business value and differentiation in the context of customer needs
Partner with Account Executives and cross-functional teams to drive strategy on large complex deals
Lead or contribute to RFx responses proposals and customer presentations
Guide customers through evaluation and decision-making processes
Lead virtual or on-site workshops to build alignment and confidence
Building business cases / ROI models
Quantifying value (cost reduction containment CSAT impact)
Partnering with Value Consultants (or doing it themselves)
Engage with architects developers and IT teams to validate solution fit within enterprise ecosystems
Advise on APIs integrations data flows security and interoperability
Address feasibility risk and technical adoption considerations
Support use cases involving AI automation analytics and digital engagement
Coordinate with SME partners and Product Team
Stay current with industry trends emerging technologies and best practices (AI cloud security and CX)
Build reusable solution assets demos and frameworks leveraging modern technologies (e.g. APIs cloud Infrastructure as Code)
Act as a technical ambassador showcasing innovative solutions to customers and partners
Collaborate with Sales Presales Partners and Delivery teams to drive successful outcomes
Lead or contribute to virtual deal teams on complex opportunities
Share knowledge mentor peers and contribute to team best practices
Operate with a high degree of autonomy while managing multiple priorities
Co-selling and co-designing solutions