Senior Project Coordinator
Job Description
REQUIREMENTS
- Advanced proficiency in Microsoft Office Suite, with particular strength in Excel; familiarity with ServiceNow or similar platforms is a plus.
- Strong organizational skills with a high level of attention to detail and follow-through.
- Effective time management with the ability to prioritize competing demands across multiple projects.
- Excellent verbal and written communication skills, with the ability to engage confidently at all levels of the organization and with external clients.
- Proven ability to work collaboratively across diverse teams and personalities.
- Strong problem-solving skills with a proactive, solutions-oriented mindset.
- Self-starter who takes ownership of assigned responsibilities and drives work to completion without requiring constant direction.
- Comfortable operating in a dynamic, fast-paced environment where priorities may shift.
- Demonstrated ability to exercise judgment — knowing when to act independently, when to escalate, and how to communicate both effectively.
- High School Diploma or equivalent required.
- 2+ years of experience in project coordination, administration or equivalent preferred.
RESPONSIBILITIES
- Manage task execution across single or multiple projects, ensuring schedules, orders, shipments, and purchase orders reflect current and accurate status.
- Serve as a primary point of contact for clients and vendors, proactively communicating project updates, ETAs, and issue resolutions.
- Partner with Project Managers to coordinate field crew scheduling, permit verification, and material procurement to keep projects on track.
- Develop and maintain expertise as a power user in Telaid’s Project Management System, leveraging it to drive project visibility and accountability.
- Monitor and drive resolution of internal team and client-facing dashboards, escalating issues appropriately and following through to closure.
- Review project financial health throughout the lifecycle, partnering with Finance to address invoicing discrepancies and project expense issues.
- Draft and finalize installation guides and other project documentation for field technicians.
- Prepare and present project status reports, including action items from team and client meetings.
- Conduct operational analysis to identify project improvement opportunities and contribute to lessons learned at project close-out.
- Exercise sound judgment in making independent decisions within defined processes, knowing when to escalate and how to communicate outcomes clearly.
- Perform other duties as assigned
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