Senior Officer – Digital Payments

Job Description

REQUIREMENTS

Work Experience:

• 3 to 5 years of work experience:
• Card acquiring, Payment gateways, Payment systems .

Education:

• IT, Technical certificate

RESPONSIBILITES

• Perform daily operational activities related to digital payment services, including eCommerce acquiring clearing , settlement and instant payments.
• Processing daily TC33A and scheme clearing files & handle exceptions
• Support merchant technical onboarding activities.
• Participate in testing activities, UAT execution, and implementation of new payment services.
• Coordinate with technology and vendor teams during system upgrades and enhancements
• Support product enhancements and operational readiness activities.
• Monitor payment transactions and platforms to ensure smooth and uninterrupted service delivery.
• Manage scheme & regulatory compliance activities.
• Preparing regulatory, audit, and compliance-related information.
• Prepare operational reports, QMR , QAC and submit to schemes.
• Investigate and resolve payment-related issues, exceptions or merchant queries within agreed service levels.
• Support reconciliation, settlement, refund, chargeback, and dispute management activities.
• Assist merchants in resolving payment processing and settlement issues.
• Coordinate with merchants, PSPs, aggregators, and vendors on operational & technical matters.
• Assist in fraud monitoring activities and exception reporting.

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