Senior Executive Assistant

Job Description

JOB DETAILS

REQUIREMENTS

• 3+ years in operations, with a love of and natural inclination towards technology and using tech systems to organize yourself
• Concierge services, or high-touch client services experience
• Previous experience coordinating complex scheduling and logistics and working across multiple locations and multiple tech platforms
• Familiarity, interest or experience in healthcare, wellness, or concierge medicine a plus
• Advanced spreadsheet skills
• Remote work experience strongly preferred

RESPONSIBILITIES

• Lead and manage complex operational workflows to ensure seamless, efficient, and high- quality service delivery that helps build strong customer relationships
• Build, refine, and optimize systems and processes that support scalability and consistency, reduce inefficiencies and redundancies, and create operational excellence
• Oversee daily operations with a proactive, solutions-oriented mindset
• Handle all systems, organization & data management. Build and manage spreadsheets to track patient records & workflows; reconcile daily & monthly financial transactions; handle accounts payable and vendor documentation
• Serve as the primary point of contact and relationship manager for high net-worth patients ensuring an exceptional concierge experience
• Foster strong trusted relationship through outstanding communication and interpersonal skills
• Set and uphold the standard for luxury, white-glove customer service across all touch points
• Anticipate client needs and resolve issues with discretion empathy, and professionalism
• Ensure consistency and excellence in patient communication before, during, and after services
• Manage and schedule appointment, blood draws, prescription management, and follow up
• Schedule medical treatments with providers and patients across multiple states and time zones
• Business Growth & Support
• Support startup-style growth initiatives with flexibility and strategic thinking
• Assist in scaling operations while preserving the personalized, high-touch nature of the practice
• Leverage technology to improve efficiency, organization, and client experience
• Collaborate closely with the founder to align operations with long-term business goals

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