Scheduling Assistant

Job Description

REQUIREMENTS

• High school diploma or equivalent – healthcare specific training preferred, but not required.
• Friendly, polite, and professional.
• Strong communication skills, both written and verbal.
• Empathy and a caring attitude towards patients.
• Self-motivated, detail-oriented, and able to work independently.
• Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations.
• Reliable high-speed internet connection and a quiet, private workspace.

RESPONSIBILITIES

• Assists with Scheduling & Contact Center activities.
• Answers inbound calls to schedule appointments for new or existing patients at all locations, including medical, cosmetic and surgical appointments for 60+ providers.
• Answers an average of 75-100 calls in an eight-hour shift in a round robin queue with one minute wrap up; maintaining a 95% answer rate goal.
• Maintains 85% time-in-queue daily on inbound weeks.
• Collects and documents patient medical history into the electronic medical record (EMR).
• Other duties as assigned and subject to change as requirements evolve.

Are you interested in this position?

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