Sales Support Specialist

Job Description

REQUIREMENTS

• Highly organized and detail-oriented.
• Fast and responsive.
• Comfortable working independently in a remote environment.
• Strong with computers, spreadsheets, CRM systems, email, and online tools.
• Comfortable adopting AI tools and new technology.
• Able to manage multiple accounts and priorities.
• A strong written and verbal communicator.
• Proactive about identifying unfinished work and following it through to completion.
• Experienced in sales support, customer service, order processing, account support, CRM administration, wholesale, distribution, or a related field.

RESPONSIBILITES

• Processing and tracking customer orders.
• Maintaining accurate customer notes, activities, and follow-up information in the CRM.
• Identifying potential reorder opportunities and communicating them to the appropriate Sales Representative.
• Creating and maintaining follow-up tasks for reorders, displays, samples, and other customer needs.
• Communicating current product availability and approved sales materials to the sales team.
• Following up on open orders and routine customer requests.
• Reviewing Brand Ambassador reports for inventory, sell-through, displays, and customer feedback.
• Coordinating Brand Ambassador activities when needed.
• Maintaining organized sales records, spreadsheets, and internal reports.
• Supporting communication between Sales, Operations, and Management.
• Using CRM, AI, and other technology tools to improve sales-support efficiency.

Are you interested in this position?

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