Operations Support Specialist 

Job Description

REQUIREMENTS

• 2+ years of experience in operations, administrative support, or coordination roles in healthcare staffing; locum tenens experience preferred.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• High attention to detail, particularly with data entry and system accuracy.
• Proficiency in Microsoft Office (especially Excel) and CRM systems; Bullhorn preferred.
• Excellent communication skills and ability to collaborate across teams.
• Self-starter with a proactive approach to identifying and resolving issues.
• Core competencies:
  • Operational excellence and process orientation.
  • Accountability and ownership.
  • Analytical thinking.
  • Adaptability and flexibility.
  • Collaboration and communication.

RESPONSIBILITES

• Supports day-to-day operational workflows across departments, ensuring tasks are completed accurately and on time.
• Posts new openings on job boards (Indeed, LinkedIn, Doximity, GasWork, etc.).
• Assists with assignment lifecycle processes, including name clearing, candidate submission, preparing provider contracts, onboarding, credentialing coordination, and assignment tracking.
• Manages job orders from client VMS and creates job openings in agency ATS for applicable jobs.
• Maintains and audits data within CRM and operational systems (e.g., Bullhorn, Bilflo), identifying and resolving discrepancies.
• Monitors key operational metrics and generates reports for leadership review.
• Coordinates internal communication between recruiting, account management, onboarding, and billing/payroll teams.
• Reviews and approves jobs in timekeeping software.
• Supports timesheet tracking, invoicing workflows, and compliance documentation in partnership with billing/payroll teams.
• Assists in developing and maintaining standard operating procedures (SOPs) and training materials.
• Provides administrative support for projects, audits, and operational initiatives.

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