Sales Support Representative

Job Description

REQUIREMENTS

• Reliable internet connection and the ability to use an ethernet cable to link your computer.
• Strong verbal communication and active listening skills
• Ability to follow structured workflows and scripts accurately
• Strong attention to detail and documentation accuracy
• Basic computer proficiency and ability to navigate multiple systems
• Ability to manage time effectively in an outbound calling environment

RESPONSIBILITIES

• Place outbound calls to accounts to complete required survey and verification activities
• Conduct Dealer Survey and Resurvey outreach in accordance with approved scripts and compliance standards
• Accurately document call attempts, outcomes, and survey results in Surveyinator and MAS
• Tie survey actions and outcomes to WCALL jobs within MAS if needed and WCALL jobs to WELFOL actions.
• Track and complete required follow‑ups related to dealer survey activity
• Perform limited dealer account documentation and request‑based updates using approved MAS actions (e.g., DECHRQ)
• Follow all Dealer Survey workflows and operational guidelines
• Maintain professionalism and consistency on all survey and dealer communications
• Participate in required training, coaching, and quality reviews

• Adhere to scheduling, attendance, and productivity expectations
• Using systems such as Surveyinator, MAS, Avaya (Queue SK55), Cresta, Microsoft 365 (Outlook, Excel, Word, Teams), and Assembled to support dealer survey documentation and access, job creation and tracking, outbound calling, call recording and compliance, scheduling, and overall communication.

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