Sales Specialist

Job Description

REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• Minimum 3–5 years of experience in sales coordination, sales support, or commercial administration, preferably within the construction, engineering, MEP, swimming pool, or water treatment industry.
• Experience preparing quotations, tenders, contracts, and sales documentation.
• Strong knowledge of CRM systems and Microsoft Office (Excel, Word, PowerPoint); experience with SharePoint is an advantage.
• Excellent communication, organizational, and coordination skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Customer-focused with strong problem-solving and relationship management skills.
• Fluency in English is required; additional languages are an advantage.

RESPONSIBILITIES

Sales Administration

• Manage customer inquiries and maintain accurate sales records using CRM and SharePoint Sales Tracker.
• Prepare quotations, proposals, tender documents, Proforma Invoices, and Tax Invoices in accordance with company procedures.
• Maintain complete and organized sales documentation and customer records.
• Ensure all sales documentation is accurate and properly approved before submission.

Contract Administration

• Assist in reviewing customer contracts for awarded projects.
• Coordinate internal feedback from relevant departments and consolidate contract comments.
• Support contract clarification processes and maintain final signed agreements.

Sales Reporting & Pipeline Management

• Maintain and update the Sales Tracker, Project Pipeline, Sales Forecast, Opportunity Pipeline, and Payment Monitoring reports.
• Prepare weekly sales meeting agendas and distribute meeting minutes.
• Monitor project payment status and coordinate with Finance, Commercial, PMO, and Management regarding outstanding payments.

Cross-Functional Coordination

• Work closely with Procurement, Logistics, Finance, Technical, and Project teams to ensure successful project execution.
• Coordinate internal support to resolve customer concerns efficiently.
• Provide sales-related documentation required by various departments.

Customer Relationship Management

• Build and maintain strong relationships with customers.
• Provide prompt responses to inquiries and professional after-sales support.
• Monitor customer satisfaction and ensure timely resolution of customer concerns.

Compliance & Continuous Improvement

• Ensure compliance with company policies, procedures, and quality standards.
• Maintain confidentiality of commercial and customer information.
• Stay informed of industry trends, competitor activities, and new products.
• Participate in sales meetings, product training, exhibitions, and other company events.
• Perform other duties assigned by the Sales Manager or Management.

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