Sales Closer / Luxury Travel Consultant

consultant

Dubai

February 18, 2026

Application ends: May 19, 2026

Job Description

JOB DETAILS

REQUIREMENTS

3-5 years of experience in luxury hospitality sales, reservations, or guest relations (5-star hotels, luxury villas, high-end travel agencies)
Proven track record of achieving or exceeding booking/sales targets in a luxury environment
Exceptional communication skills in English (written and verbal) with impeccable phone etiquette
Deep understanding of UHNWI/HNWI expectations, preferences, and service standards
Strong consultative sales skills – ability to listen, understand needs, and present tailored solutions
Proficiency in CRM systems and booking management platforms
Meticulous attention to detail in managing bookings, contracts, and client communications
Professional demeanor with polished presentation skills via phone and video
Ability to work independently and manage time effectively with minimal supervision
Flexibility to work outside standard business hours to accommodate international clients

Preferred:

Experience in villa rentals, luxury vacation homes, or boutique hotel reservations
Knowledge of South Africa as luxury travel destinations
Multilingual capabilities (French, German, Arabic, Mandarin, or other languages spoken by UHNWI clients)
Background in luxury concierge services or family office client management
Familiarity with luxury travel trends and high-end experiential travel
Experience with remote sales and virtual client engagement tools

RESPONSIBILITIES

Respond promptly to inbound inquiries from pre-qualified leads
Conduct consultative conversations via phone, email, WhatsApp, and video calls to understand client requirements
Present tailored villa recommendations based on client preferences (location, amenities, group size, budget, occasion)
Provide detailed property information including floor plans, photo galleries, virtual tours, and bespoke service options
Handle objections gracefully and address concerns with confidence and expertise
Guide clients through the booking process from inquiry to confirmed reservation
Achieve monthly conversion targets
Manage booking pipeline using CRM system with accurate tracking and follow-up schedules
Build rapport and trust with discerning clients through personalized, attentive communication
Understand client preferences in detail (dietary requirements, special occasions, accessibility needs, preferred communication style)
Act as the client’s advocate internally to ensure all preferences are communicated to operations team
Maintain regular communication throughout the booking journey (confirmation, pre-arrival, during stay check-ins, post-stay follow-up)
Anticipate client needs and proactively offer solutions before issues arise
Create memorable moments through thoughtful touches (welcome amenities, personalized itineraries, surprise celebrations)
Gather testimonials and reviews from satisfied guests for marketing purposes
Identify upselling opportunities for premium services such as:
Private chefs and in-villa dining experiences
Butler and concierge services
Spa treatments and wellness services
Bespoke excursions (private safaris, wine tours, helicopter transfers, yacht charters)
Extended stays and villa upgrades
Maximize booking value through strategic recommendations aligned with client interests
Promote seasonal packages and special offers when appropriate
Maintain accurate records in CRM system
Document all client interactions, preferences, and booking details meticulously
Process booking confirmations, contracts, and payment schedules accurately
Coordinate with finance team for deposit collection and payment tracking
Generate regular reports on lead volume, conversion rates, pipeline status, and revenue