Reservationist and Customer Service Representative

Job Description

REQUIREMENTS

• Previous experience in customer service, hospitality, transportation, or concierge services preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in fast-paced situations
• Basic computer proficiency and ability to learn reservation software
• High attention to detail and problem-solving ability
• Availability for evenings, weekends, or holidays if required

Preferred Skills

• Experience with transportation booking or dispatch systems
• Background in luxury hospitality, travel, or concierge services
• Strong customer conflict resolution skills
• Familiarity with airport transportation logistic

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and online messaging
• Assist customers with booking, modifying, and confirming reservations
• Provide accurate information regarding services, pricing, availability, and policies
• Coordinate with dispatch and drivers to ensure smooth service execution
• Resolve customer concerns and escalate issues when necessary
• Maintain accurate records of customer interactions and reservations
• Monitor upcoming reservations to ensure all trip details are correct
• Deliver a high-end customer experience consistent with a luxury brand
• Assist with corporate accounts and repeat client relationships
• Follow company procedures and service standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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