Reporting Specialist I

Job Description

REQUIREMENTS

• High school diploma or equivalent
• Customer service experience preferred but not required (0–1+ years)
• Strong attention to detail
• Proficiency with basic computer skills, including Microsoft Office, and willingness to learn proprietary systems
• Competent oral and written communication skills
• Adaptability and resourceful thinking in potentially challenging or stressful situations

RESPONSIBILITIES

• Understand the collection and distribution of client data to enable efficient and accurate responses to Monitoring Authority and client questions or requests
• Ensure efficiency and accuracy when utilizing various company databases to maintain client files, while protecting the integrity of data dissemination in accordance with jurisdictional requirements
• Ensure accurate and timely submission of all photo reviews and document scanning
• Support the department with the review of daily data communications to assigned Monitoring Authorities
• Manage correspondence efficiently and respond to inquiries accurately and on time
• Meet or exceed all assigned deadlines
• Perform other duties as assigned

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