Rental Kiosk Executive

Job Description

REQUIREMENTS

• Strong customer service and communication skills
• Sales and upselling capability with a results-driven mindset
• Ability to manage multiple responsibilities independently in a fast-paced environment
• Good administrative accuracy and attention to detail
• Problem-solving and conflict resolution skills
• Basic computer literacy and familiarity with rental management systems
• Team-oriented with a professional and presentable attitude
• Diploma or Bachelor’s degree preferred
• 2–4 years of experience in car rental, hospitality, retail, or customer service operations
• UAE driving license mandatory
• Fluent in English; Arabic is an added advantage

RESPONSIBILITIES

Customer Service & Rental Transactions

• Handle customer reservations, rental agreements, vehicle handovers, and returns.
• Explain rental terms, insurance options, rates, and additional services clearly and professionally.
• Address customer queries, complaints, calls, and email communications with a high standard of service.
• Maintain company grooming standards and uphold a professional kiosk presentation at all times.

Fleet Coordination & Operations

• Monitor and coordinate vehicle availability with fleet teams to ensure timely delivery to clients.
• Liaise with operations to manage vehicle dispatching, returns, and readiness.
• Track overdue rentals and follow up with customers on pending returns or payments.

Sales & Revenue

• Promote vehicle upgrades, insurance packages, and additional rental products to maximize revenue.
• Identify upselling opportunities and convert walk-in inquiries into confirmed bookings.

Administration & Reporting

• Process all rental documentation and payment transactions accurately.
• Prepare daily operational and sales reports as required by management.
• Maintain petty cash records and ensure fuel slips are submitted on a periodic basis.
• Willing to work flexible hours including non-weekend days off as per operational requirements.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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