Remote Part Time Customer Service Representative

Job Description

REQUIREMENTS

• Previous customer service, sales, or call center experience preferred
• Strong verbal and written communication skills
• Comfortable speaking with customers by phone throughout the day
• Ability to multitask
• Excellent organizational and time management skills
• Self-motivated and dependable
• Ability to work independently with minimal supervision
• Basic computer proficiency and able to move through software with ease
• High school diploma or equivalent

RESPONSIBILITIES

• Answer incoming customer calls professionally and courteously
• Return missed calls promptly
• Respond to voicemail, email, text, and online inquiries
• Follow up on all leads until the customer rents or requests no further contact
• Assist customers with renting storage units and completing rental agreements
• Process payments and set up AutoPay
• Contact tenants regarding past due balances and collect payments
• Provide excellent customer service by answering questions and resolving concerns
• Document all customer interactions accurately in company software
• Promote tenant protection plans and company promotions
• Maintain confidentiality of customer information
• Meet individual performance goals and company standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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