Remote Medical Scheduler

Job Description

REQUIREMENTS

• High School diploma or GED required
• 1+ years of medical scheduling experience preferred
• Basic medical terminology
• Quality verbal and written communication skills
• Excellent customer service and telephone etiquette
• Ability to handle and maintain confidential information
• Strong work ethic

RESPONSIBILITIES

• Properly schedule appointments according to established practice protocols.
• Screens patients for demographic information and updates system as necessary.
• Verifies method of payment for service (Medicare, private insurance, self‑pay, etc.) and collects data.
• Verifies necessary referrals are obtained and any necessary authorization is in progress prior to scheduling appointment.
• Informs patients of information or payment that must be presented at time of visit.
• Maintains satisfactory levels of productivity.
• Familiarity with assigned client systems and client scheduling protocols.
• Answers general questions that may arise on calls with patients.
• Understands and adheres to HIPAA and RSi policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
• Performs other related duties as assigned.

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