Remote LPN (Care Navigator)

Job Description

REQUIREMENTS

• A current, valid, and in good standing Multistate/Compact Nursing License (Licensed Practical Nurse/Licensed Vocational Nurse)
• Additional state licenses may be required and will be reimbursed by HealthSnap
• 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
• Proficiency in using electronic health records (EHR) and care management software
• Strong communication and interpersonal skills
• Proficiency with a reliable internet connection and a HIPAA-compliant work area; ability to work independently and as part of a team

RESPONSIBILITIES

• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions
• Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions; assist patients to set and reach goals in line with their provider-approved care plans
• Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol
• Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes
• Provide clear, compassionate, and effective communication to patients; follow approved workflows regarding communicating patient needs to their providers
• Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience
• Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows

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